Terms & Conditions

This website is designed to ensure that you have a secure and trouble free buying experience. When purchasing on-line with us, you agree to the following terms and conditions of sale. Please read them carefully.

Consumer Law

SMART Medical Limited undertakes to meet all of its obligations under the consumer laws currently in force. All Terms and Conditions as detailed here shall be construed and operate in conformity within UK law.

Order Acceptance

Once an order to purchase a product is received, SMART Medical will send you a “Confirmation Email” confirming the receipt of your order and the order details. Your order represents an offer to purchase a product from us. Should the item or items be out of stock or have become unavailable, we will contact you as soon as possible to notify you of the situation. Should some of the items that you have ordered be out of stock or have become unavailable while part of your order is in stock or available, we will contact you as soon as possible to notify you of the situation. We will also refund any monies deducted from your credit card for the items that are out of stock or have become unavailable. Any other products on the same order will be dispatched.

Typographical and Pricing Errors

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, we shall have the right to refuse to meet or to cancel any orders placed for that product or service whether or not the order has been accepted and your debit or credit card charged. If your debit or credit card has already been charged for the purchase and your order is cancelled, we shall immediately issue a credit to your debit or credit card account in the amount of the charge and SMART Medical’s liability to you will come thereafter come to an end. No contract shall exist between yourself and SMART Medical Ltd until the “Confirmation E-mail” is received notifying you that your order has been accepted or has been dispatched.

Payments

All prices are quoted in Pound Sterling and exclude VAT. Payment can be made by credit/debit card. We accept Visa, MasterCard, Delta, Solo, and Switch.
All prices are quoted in Pound sterling and exclude VAT. VAT invoices will be sent with the delivery.

Warranty

The Company takes all precautions to ensure the quality of materials and workmanship against faulty materials and/or workmanship in accordance with all relevant manufacturers and supplier’s guarantees and warranties.
This warranty applies only to the first owner/user of the goods and is not transferable. The Company, under no circumstances, accepts responsibility for defects whatsoever arising from the misuse of any goods or arising out of situations outside the control of the Company.
This guarantee shall not apply to defects in any goods that have been altered by customers, misused or repaired by non-authorised persons. Subject to the above if, during the warranty period, the customer complains of a defect in the materials or workmanship, the Company shall bear the cost of materials needed and the labour used for the replacement or repair of the equipment. Any repair or replacement of a product in no way extends the duration of the original warranty.
The Company shall not be liable for any expenses arising from delay in replacing or repairing the equipment under this warranty or for any other losses or expenses incurred by the customer as a result of the defect.
This warranty is on a back to base basis and does not cover carriage either to or from the Company’s premises. All of our products are covered against manufacturing defects for a minimum of 12 months with the exception of batteries and cuffs or other accessories.

VAT & VAT exemption

All prices are quoted without VAT added.
If the products are being purchased by a registered charity or used for exclusively for research purposes, then you may be able to claim VAT exemption. SMART Medical will require (before delivery) a faxed copy of your charity details, on headed note paper, stating your charity registration number and signed by a duly appointed responsible person. SMART Medical reserve the right to charge VAT retrospectively if compliance to the above is not accepted by HM Customs & Excise.

Refunds

Refunds will be made for all orders cancelled within 7 days of ordering or for items returned within 7 days of delivery. All goods returned for refund, must be returned in the original box and in perfect condition to SMART Medical Limited by insured post at the sender’s expense. A restocking fee of up to 25% is charged on all returns if they prove to be non defective.
Full refunds will be made if the product ordered is faulty or if the product that is delivered differs from the one that was ordered. If the item was faulty, SMART Medical will refund all postage costs.
Claims for damaged goods or mishandling must be made within 7 days of receipt of the product. After this period no replacement will be offered. No opened software will be accepted for refund. Faulty discs will be exchanged.
We are not responsible for any consequential loss or expenses, however caused, including incidental returns cost.

Cancellations

All cancellations must be made in writing, either by email, fax or letter within 24 hours of ordering. If a cancellation is not received within 24 hours of ordering, the product may be returned unopened and in its original packaging within 7 days for a full refund. Please refer to our refund conditions for more detailed information on our refund policy and the restocking fee.

Security

Your security is important to us. Our website uses an encrypted and secure server for all its payment operations, which ensure that your personal information and transactions cannot be tampered with.

General

All goods remain the property of SMART Medical Limited until they have been paid for in full.
Prices and manufacturers specifications are subject to change without notice.
SMART Medical is not liable for the accuracy, availability, completeness or usefulness of any of the information accessible on or via this web site or whether the information is up to date. You are responsible for protecting the security and integrity of your system and data. SMART Medical makes no claim that this web site is free from viruses or other computer or data corrupting or damaging material.

Delivery

Delivery will normally take place within 3 – 10 working days. In the event that an order takes longer than 10 days to dispatch, we will notify you.
Delivery will be sent to the address provided by you at the time of ordering.

SMART Medical Ltd will not be held responsible for any difficulties that may occur with a delivery as a result of incorrect delivery details being supplied.

Items sent via Royal Mail are mailed “second class”. This means that your order should normally reach you within 3 to 5 days after dispatch.

All items sent by courrier are delivered the next day. As our courrier company normally delivers orders during office hours, some clients find it easier to provide their work address for delivery. If you are not home when the courrier company attempts to deliver your order, they will leave a calling card for you and attempt to re-deliver the item on the next day. If they are still unable to reach you, the courrier company will take your order to their nearest depot where you can collect your order at your convenience. If the parcel is not collected within this time, it will be sent back to SMART Medical Ltd. Therefore, redelivery will cost an additional £25. The courrier company does not deliver on Saturdays.

Items unavailable or out of Stock

If the item is not in stock, a member of our team will contact you to let you know when you can expect delivery.

Confidentiality

SMART Medical will never pass on your email address or details to anyone outside of SMART Medical Ltd. Your email address and details are used solely to assist us in processing your order.
Disclaimer Links are made to sites for educational purposes only and should not be relied upon for making medical or other decisions for treatments or otherwise. Any medical or other decisions should be made in consultation with your physicians.

The Blood Pressure Association or the British Hypertension Society does not endorse any product and shall not be held liable for any complication, injury or other medical incident arising from the use of information contained in this and linked sites.

Waste Electrical and Electronic Equipment – WEEE Regulation
The Waste Electrical and Electronic Equipment Directive (WEEE) came into force in January 2007 The WEEE Directive aims to both reduce the amount of electrical and electronic equipment being produced and to encourage everyone to reuse, recycle and recover it. The WEEE Directive also aims to improve the environmental performance of businesses that manufacture, supply, use, recycle and recover electrical and electronic equipment.

SMART Medical is committed to these directives and by constantly reviewing company policies and procedures and working closely with original equipment manufacturers. Thereby ensuring that all waste generated is kept to an absolute minimum and where possible is recycled or disposed of in a responsible manner that complies with all Government guidelines and statutory obligations.

SMART Medical also work closely with the public actively encouraging them and helping them in the correct recycling procedures of their old electrical electronic equipment.

Advice to the Public

The public should no longer throw their old electrical electronic products into the normal refuse bins but should separate the items and either take them for recycling to an authorised recycling centre or return them to retailers.

Products sold by SMART Medical that are covered by the WEEE directive are clearly marked with a crossed out wheelie bin symbol similar to the one below.

This symbol is placed on products to remind users not to dispose of the item in a normal wheelie bin whose contents will eventually end up as landfill.

To support the environment SMART Medical will take back your old equipment when you purchase a similar new product from us. This take-back scheme is on a one-for-one basis only and the new product purchased must be of an equivalent type, or perform the same function, as your old product. This take-back scheme only relates to products used in private households.

When your old products are received at SMART Medical we will arrange for it to be recycled through an Approved Authorised Recycling Facilities at no cost to the end user. What is the impact of electrical and electronic waste? We throw away a million tonnes of household electrical and electronic waste every year in the UK. At least as much comes from non-household sources such as offices, factories, schools and hospitals.
Electrical and electronic equipment plays an ever increasing role in our daily lives.
Our kitchen appliances, mobile phones and computers offer us many benefits during their working lives but when this equipment is thrown away it affects the environment.
Waste electrical and electronic equipment (WEEE) is one of the fastest growing waste streams in the UK and the EU. Some WEEE contains hazardous substances and parts such as mercury in some switches, lead in solder and cadmium in batteries, all of which are extremely dangerous to the environment if not disposed of in a proper manner. Recycling rates for most types of WEEE (other than large white goods – like fridges and washing machines) are very low. What is the scope of the WEEE Directive? The WEEE Directive covers a wide range of electrical and electronic products, although some are exempt from certain requirements. The types of products covered are:

• large and small household appliances
• IT and telecommunication equipment
• consumer equipment such as TVs, videos, hi-fi
• lighting, electrical and electronic tools (except large stationary industrial tools)
• toys, leisure and sports equipment
• automatic dispensers
• medical devices (these are exempt from the WEEE recycling and recovery targets)
• monitoring and control instruments

Where can I read the full UK WEEE Regulation? The Directive is implemented in the UK through two sets of regulations. The Waste Electrical and Electronic Equipment Regulations 2006, which implements most aspects of the WEEE Directive in the UK, came into force on 2 January 2007. The Waste Electrical and Electronic Equipment (Waste Management Licensing) (England and Wales) Regulations 2006 came into force on 5 January 2007. These Regulations cover England and Wales and deal with the site licensing requirements and WEEE treatment requirements of the WEEE Directive. Similar but separate legislation will be introduced in Scotland and Northern Ireland.
Further information in respect of WEEE regulations can be obtained from the following organisations:

Office of Public Sector Information

https://www.opsi.gov.uk

The Environment Agency

https://www.environment-agency.gov.uk